PAWS sells two kinds of things: our printed designs (tees, hoodies, mugs, bandanas, beds and more), which are made to order just for you, and dog gear (toys, grooming, walk and travel accessories), which ships ready-made from a US warehouse. Here is exactly how each one works.
Shipping
| Printed designs | Dog gear | |
|---|---|---|
| Preparation | Printed for you in 2–7 business days | Ready to ship |
| Delivery within the US | 3–8 business days after it ships | Usually 3–8 business days |
| Shipping cost | Calculated at checkout, based on the item and quantity | Included in the price |
We currently ship to US addresses only. You’ll get a tracking link by email as soon as your order ships. Times are estimates and can run longer around holidays, so please order early for gifts. We’ll never promise a delivery date we can’t keep.
Mixed orders: printed designs and dog gear ship from different places, so one order can arrive in separate packages with separate tracking links.
Returns & reprints
Printed designs: because each item is made to order, we can’t accept returns for change of mind or wrong size. Please check the size guide on each product page before ordering.
Damaged, misprinted or defective? We’ll fix it. For any PAWS item, printed or gear, email us within 30 days of delivery with your order number and a photo, and we’ll send a free replacement or a refund.
Dog gear you’ve changed your mind about? Contact us before sending anything back and we’ll tell you what’s possible for that item.
Questions?
Write to us and a human (with a dog nearby) will answer.